Return & Refund Policy

At Limited Releases, we want you to be satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process in accordance with this policy and applicable consumer protection laws.

Return Window

You have 14 days from the date you receive your order to request a return.

Customers located in the European Union benefit from the applicable 14-day right of withdrawal for eligible distance purchases, without having to provide a reason, subject to the exceptions provided by applicable law.

Where applicable consumer protection laws provide additional rights, those rights remain unaffected.

Eligibility for Returns

To be eligible for a return, your item should:

• Be in its original condition (unworn and unused)

• Have all original tags attached

• Be returned in its original packaging

• Include proof of purchase, such as your order confirmation or receipt

Items that have been worn, used, altered, or damaged after delivery may not be eligible for return, except where applicable statutory rights apply to defective, damaged, or non-conforming goods.

How to Initiate a Return

To start a return, please contact us:

Email: contact@limited-releases.com
Phone: +33 6 72 63 94 93

Please include your order number and the reason for your return.

Once your return request has been reviewed, we will provide you with the appropriate return instructions.

Please contact us before sending a product back. Following the provided return instructions will help ensure that your return is identified and processed correctly.

Damaged, Defective or Incorrect Items

Please inspect your order upon receipt.

If your item is:

• Defective

• Damaged during shipping

• Incorrect

• Different from what you ordered

Please contact us promptly at contact@limited-releases.com with your order number and, where possible, photographs showing the issue.

We will review the matter and provide an appropriate solution in accordance with applicable consumer protection laws.

Non-Returnable Items

Certain products may be excluded from the right of withdrawal where permitted by applicable law, including:

• Personalized or custom-made products

• Sealed products that cannot be returned for health or hygiene reasons once unsealed, where applicable

• Gift cards, where applicable

• Other products legally excluded from the right of withdrawal

Products that have been worn, used, altered, or damaged beyond what is reasonably necessary to inspect them may also be subject to a reduction in refund where permitted by law.

Sale or clearance items remain subject to applicable statutory consumer rights.

Exchanges

We do not currently offer direct exchanges.

If you would like another size, color, or product, please return the original item in accordance with this policy and place a new order for the desired item.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method, subject to applicable consumer protection requirements.

Refund Processing

Approved refunds will be processed in accordance with applicable consumer protection laws.

After a refund has been issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

If you believe your refund is delayed, please contact us at contact@limited-releases.com.

Nothing in this policy limits or excludes any statutory rights available to consumers under applicable law.

Return Shipping Costs

For a standard change-of-mind return or exercise of the right of withdrawal, the customer may be responsible for the direct cost of returning the product where permitted by applicable law and where properly informed.

If the item is defective, damaged, incorrect, or otherwise non-conforming, please contact us before returning it. We will provide appropriate instructions in accordance with applicable consumer protection laws.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us:

Limited Releases
2 Grande Rue de l'Eglise
67270, France

Email: contact@limited-releases.com
Phone: +33 6 72 63 94 93

At Limited Releases, customer satisfaction is important to us, and we aim to make the return and refund process as clear and straightforward as possible.