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Frequently Asked Questions
Do you ship worldwide?
Yes. Limited Releases ships worldwide, including France, the European Union, United Kingdom, United States, Canada, Australia, New Zealand, the Middle East, Asia, and South America.
Do you offer free shipping?
Yes. We offer free standard shipping on orders. Premium or faster shipping options may also be available at checkout depending on your destination.
How long does delivery take?
Orders are normally processed within 1–2 business days.
France & European Union
Free Shipping: 5–14 business days
Premium Shipping: 3–7 business days
United Kingdom
Free Shipping: 5–14 business days
Premium Shipping: 3–7 business days
United States, Canada, Australia & New Zealand
Free Shipping: 7–21 business days
Premium Shipping: 4–12 business days
Middle East
Free Shipping: 5–12 business days
Premium Shipping: 3–10 business days
Asia & South America
Free Shipping: 12–30 business days
Premium Shipping: 11–23 business days
Delivery times are estimates and may be affected by customs, carrier delays, public holidays, weather conditions, or other circumstances outside our reasonable control.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for your tracking information to become active.
I haven't received my order. What should I do?
If your order has not arrived within the estimated delivery timeframe, please contact us at contact@limited-releases.com with your order number.
Our customer support team will check the status of your shipment and assist you.
Can I change my shipping address?
If your order has not yet been dispatched, we may be able to update your shipping address.
Please contact us as soon as possible, preferably within 24 hours of placing your order, at contact@limited-releases.com .
Once an order has been shipped, we may no longer be able to modify the delivery address.
Can I cancel my order?
You may request a cancellation before your order has been dispatched.
If your order has already been shipped, please follow our Return & Refund Policy.
What is your return policy?
You have 14 days from the date you receive your order to request an eligible return.
Returned products should be unworn, unused, in their original condition and packaging, and have their original tags attached, subject to your rights under applicable consumer law.
How do I start a return?
Contact us at contact@limited-releases.com and include your order number and the reason for your return.
Our team will review your request and provide the appropriate return instructions.
Please contact us before sending an item back so that we can provide the correct return instructions.
Do you offer exchanges?
We do not currently offer direct exchanges.
If you would like another size, color, or product, you can return the original item in accordance with our Return & Refund Policy and place a new order.
When will I receive my refund?
Once your return has been received and reviewed, we will notify you regarding your refund.
If your refund is approved, it will be issued to your original payment method in accordance with applicable consumer protection requirements.
Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
What if my item arrives damaged, defective, or incorrect?
Please contact us as soon as possible at contact@limited-releases.com .
Include your order number, a description of the issue, and photographs where possible. Our team will review the situation and provide an appropriate solution.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Where these charges are not collected at checkout, they may be payable by the recipient upon delivery.
How can I contact Limited Releases?
For questions about your order, shipping, returns, refunds, or our products, please contact us:
Limited Releases
2 Grande Rue de l'Eglise
67270, France
Email:
contact@limited-releases.com
Phone:
+33 6 72 63 94 93